Lakshmi Hospital

Title: A Patient's Perspective: Navigating My Experience at Lakshmi Hospital My recent encounter at Lakshmi Hospital left me with mixed emotions, prompting me to share my thoughts to help others navigate their potential visits. While the medical care provided by Dr. Sujith was commendable, the overall experience was marred by several issues that I believe warrant attention. The hospital's reputation preceded it, particularly in regard to the expertise of Dr. Sujith. His treatment was thorough and reassuring, which served as a glimmer of hope amidst the challenges that followed. However, as a parent, my primary concern was my child's health, and the various aspects of my visit left much to be desired. A glaring issue was the extensive waiting time. Despite my early arrival and receiving token number 115 after a 7 am booking, I was informed of a 7 pm consultation. This prolonged wait period not only tested our patience but also led to concerns about the hospital's efficiency. What exacerbated the situation was observing that token numbers were seemingly arbitrary, with some individuals bypassing the system altogether. The lack of transparency and communication further exacerbated the frustration. The absence of updates or explanations regarding delays left patients, including myself, feeling bewildered and disregarded. This lack of empathy was particularly disheartening as my child was battling severe symptoms, and our pleas for attention seemed to go unheard. Equally concerning was the behavior of certain staff members. While some nurses were accommodating, others displayed rudeness and an unsettling bias towards particular individuals. This favoritism led to a palpable sense of inequality among patients, creating an uncomfortable atmosphere. While waiting, I noticed some individuals being allowed to enter the consultation area without tokens, casting a shadow of doubt over the fairness of the system. This irregularity, combined with the lack of clear communication, contributes to a sense of distrust in the hospital's processes. Moreover, the absence of basic amenities for patients awaiting their turn was disappointing. The day stretched on, and the absence of food or even updates on the situation intensified the physical and emotional strain on patients and their families. Despite these challenges, I remain hopeful that my feedback will prompt the hospital's management to address these issues. Patient well-being should always be a top priority, and a healthcare facility should exemplify professionalism, empathy, and ethical practices. I urge Lakshmi Hospital to reevaluate their processes to ensure that future patients have a more positive experience. In conclusion, my visit to Lakshmi Hospital had its ups and downs. While Dr. Sujith's medical expertise was a saving grace, the overall encounter was overshadowed by issues that impacted the patient experience. I share this review not only to express my personal experience but also to encourage the hospital to take necessary actions to enhance patient care and satisfaction.

One of the best hospitals in Eramkulam. Especially for Gynec. My daughter delivery was there. We are so satisfied. Many thanks to Dr.Srilatha, she is the best consultant at Gynaec . OP staff behavior is very good. Thank you coordinator Vinisha ma'am, she helped us a lot with our concerns. Nursing staffs are very calm. They treated us like a family member. We have a simple suggestion about room amenities. That would be great. But most of all we are happy. Thanks